Privacy policy
Updated 7 September 2026
This policy covers the Vennela Networks website and our WhatsApp support, including the AI assistant currently being tested with selected numbers.
Information we receive
When you contact us, we may receive your name, phone number, area, plan preference and the details you share about your enquiry. WhatsApp also provides message identifiers, timestamps and delivery information. Our hosting providers process technical information such as IP addresses and request logs.
Website enquiries
The website form opens a WhatsApp draft. It does not save your enquiry in a website database. Opening the draft passes its text to WhatsApp; send it in WhatsApp to contact us. Your language choice is saved in your browser. Bill payments take place in your chosen payment app, not on this website.
WhatsApp and AI
We use messages to answer connection enquiries, help with broadband problems and respond to other service questions. In the AI pilot, message text is processed through Vercel AI Gateway by the configured model provider, currently OpenAI. Responses may be inaccurate; contact us to confirm prices, availability or account-specific information.
Meta provides WhatsApp messaging. Vercel hosts the website, assistant and conversation workflows. Upstash stores customer requests, phone numbers, shared details, recent messages, maintenance updates, notification preferences, and hashed identifiers used to prevent duplicate replies and limit usage. Operator devices can subscribe to browser push alerts. Push providers receive a device subscription and a generic alert, not the customer’s message. These providers may process information outside India under their own terms and privacy policies. Staff handling your enquiry may read your messages.
Storage
Conversation history is stored to continue support chats. In the pilot, duplicate-message records expire after eight days and usage counters after two days. The staff inbox keeps the latest 60 messages per request. Resolved inbox requests older than 90 days are removed during subsequent inbox writes; open requests remain until resolved or deleted. Deleting an inbox request does not delete separate Eve or Meta records. Ending an AI session does not delete its conversation history. Chat records and provider logs may remain afterward; there is currently no automatic deletion schedule for all conversation records.
Your choices and deletion requests
You can stop messaging the assistant and contact us directly. To ask about your information, correct it or request deletion of records we control, email support@vennelanetworks.com or call +91 94903 99722. Identify the phone number used for your enquiry. We may need to verify that the request is yours. Provider-held records may be subject to separate retention and deletion rules.
Keep sensitive details private
Do not send Aadhaar, PAN, KYC documents, passwords, OTPs, UPI PINs or card details to the AI assistant. The pilot does not process documents or voice notes. Any future document-collection process will explain how those documents are handled.